Coordinator - Operations support system

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Coordinator

Coordinator Demó

Coordinator gives incomparable solution to planning, coordinating and logging tasks of complex business workflows that need human interaction.

Coordinator 3.0


Coordinator is an IT Operations support system developed for enterprise environment.
Its primary aim is to coordinate the human interaction of complex processes and systems in a planned, controlled and logged manner.
Operations have a priority role in Coordinator – they are defined as tasks to be executed.
The basic element of Coordinator is the task - an operation or activity – which has clear definition regarding who, how and in what precise way should execute it.

A tasks is therefore an operation, which can not be fully automated, therefore the fulfillment requires human interaction. A task can be scheduled for a defined time point, it can have dependencies and it should be executed in a pre-defined, regulated way. Also, it can depend from the completion of other tasks as well.

Coordinator supports the use of several distinctive user roles.
Planners are defining the tasks, their dependencies and they elect executers.
Operators are executing the actual tasks, which are displayed by the Coordinator based on the plans.
Controllers have an overview to the state of the whole system.
System administrators assure the availability of the application, furthermore their task is to manage the user accounts and user roles.
The system supports the definition of activity scopes. The tasks and the users (planners and operators) are grouped into activity scopes. In this way no one encounters tasks belonging to another scope of activity.
Tasks can be grouped into systems and a hierarchy can be defined between the systems. Certain operations can simultaneously refer to all the tasks in the system, including subsystem tasks connected directly or indirectly to the system.
 
Coordinator includes a calendar as well, which can be used the schedule repeating tasks. It is possible, with the use of day types, to assign and place tasks to day types.

About the system’s operation

The system creates the tasks with the continuous examination of the dependencies and schedules described in the plan. These actual tasks are created in accordance to the rules described in the plan and in accordance to the system’s state.

To the operators these actual tasks are orders to be executed. It is the operator’s tasks to carry out a given operation (in accordance with the description of the task), and to document this activity in the Coordinator system – with single click.
Any task has three states in normal circumstances, startable – running – completed, but in special situations there are other states like: intermittent, restarted, recalled or time exceeded (timeout).
Changes between these states can be induced by an operator, by a controller, or even by messages and calls from other systems.

Information repository
A running task can be intermitted if an unexpected failure happens during its execution. The description of the given failure and documentation of the solution (both happens within the Coordinator system) results to continuously growing, self-building failure management information repository. The system stores every action – including the automated ones, like e-mail sending – in a retrievable way, with date and user name.





Further functions

Notifications

Automatic notification can be defined for any change in a task’s state, or for a deviation from the planned workflow. These notifications can be sent in a form of an e-mail, sms or net send, depending on the possibilities present in the system.
The notified persons can be organized into groups, for which the state changes can be assigned to. In this way any personal change is easily manageable without the revision of the tasks.

Services

Similarly to the notifications, automated services can be assigned to the state changes. Such a service can initiate a process in a server, call a web service, start a batch file located in the client’s computer (where the change in the task is recorded), or create a new or depend task. For example if a task becomes intermittent, than an other task, working together with the former task, can be intermitted too and a new group of tasks is going to be created describing the method to solve the problem and restart the tasks.

External data input

It is possible to define user configurable input data to the state changes of a task. This can be unique information archived in connection with the state change of a given task.

Reports, statistics
The data stored about the operation can be enquired in the form of detailed summaries and statistics including summaries from stored collateral data configured by users. A summary can be for example the average running time of a given task in a given time period, the duration and number of the tasks completed by the operators, or the maximal number of parallel tasks/day.

Testing
The Coordinator system can operate tasks in-real life and test circumstances too. The structure can be tested before the introduction of a change or a new task. In case of appropriate test behavior the task can be placed into the running, live system with one motion.

Benefits

  • It is proved, that with the use of Coordinator the availability becomes higher and the outage time becomes less.
  • Any change made to a task appears as soon as the task’s next occurrence happens. With other words, it becomes immediately effective, independent from the executing person.
  • Every operator uses the same up-to-date plan. There are no obsolete tasks, actions.
  • System operation no longer depends on practice, operator habits and information known only by a given person.
  • The system can react in a flexible, fast, planned and secure way to changes in operation as opposed to workflow based internal regulations.
  • Training and substitution of the operators becomes an easy and safe process.
  • Coordinator supports crisis handling. With having a precise track on the tasks the Coordinator “knows” what was the last step done before a crisis. The work routine can be easily resumed based on this information.

 

 
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